Refund policy.

7-day full refund

If you’re not happy with Lottizen Plus, contact us within 7 days of any charge (the initial trial-conversion charge or a renewal) and we’ll issue a full refund for that charge, no questions asked.

How to request one

Reach us through the contact links on lottizen.com with the email address on your account. We process refunds through Stripe, typically within a few business days; it may take longer to appear on your statement depending on your bank.

Cancelling vs. refunding

Cancelling your subscription (from the billing portal on your account page) stops future renewals but does not itself refund a past charge — for that, request a refund as above within the 7-day window. Cancelling at any time still lets you keep Plus access through the end of the period you’ve already paid for.

The 7-day free trial

New subscriptions include a 7-day free trial with no charge. Cancel any time during the trial and you will never be charged at all — the refund policy above only applies once a real charge has occurred.

See also our terms of service.